About Retirement Line

Helping you make more of your pension savings

Retirement Line is the UK's largest pension income broker*, offering specialist annuity guidance and support to help you make the most of your pension savings. We help you select the right annuity, and secure you the best income available from the UK’s leading annuity providers through our preferential annuity rates.

We are a family-owned business based in Peterborough, Cambridgeshire, employing around 70 people. We have always specialised in annuities and have assisted circa 25,000 people in arranging their retirement income. 

Our annuity expertise and professionalism is also acknowledged by nearly 2,000 Independent Financial Advisers who are registered with Retirement Line to refer their clients to us.

A complete service

Retirement Line isn’t just about impressive numbers. It’s important to us that we provide a personal service, delivered with patience, care and kindness. 

You won’t find a soulless call centre where you speak to a different person each time. Instead, you will be supported by your own dedicated Annuity Specialist, reachable via their unique direct dial phone number. 

They will support you with the guidance and information you need to choose the right annuity, provide you with annuity quotes from the UK’s leading providers, and complete all the documentation on your behalf.

Once the process to set up your annuity is completed, you are allocated a Customer Relationship Consultant. They will liaise with your pension scheme to arrange the transfer of your funds to your chosen annuity provider. They will keep you informed every step of the way, with regular telephone or email contact.

Our promise to you

Buying an annuity to secure guaranteed income is often a once-in-a-lifetime decision, so you need to be confident that you are making the right choice. That’s why we: 

• Make sure you get access to the right annuity products
• Help you make an informed decision
• Are dedicated to finding you the best annuity rates
• Save you time and save you hassle
• Are clear and unbiased
• Always respect your privacy
  

What our customers say

More than 3,500 people have left reviews for Retirement Line on Trustpilot. The ‘Excellent’ five-star rating we’ve achieved speaks volumes about the quality of our annuity service.

Authorised and regulated for your protection 

Retirement Line is authorised and regulated by the Financial Conduct Authority (FCA). You can access our record by visiting the Financial Services Register and entering our registered number 726601.

We fully support the FCA’s concern that the best interests of the UK’s ageing population are protected by firms such as ours. Importantly, we do not have any access to your pension savings. Instead, we arrange for your savings to be transferred from your pension provider to the annuity provider you choose.

Further protection comes from the Financial Ombudsman Service (FOS). This is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at financial-ombudsman.org.uk.

Retirement Line in the news

We are always delighted to respond when Retirement Line’s expertise is sought after by leading publications for insights and commentary on annuity-related matters. Some examples include the following:

The Times, February 2024 

iNews, January 2024

Professional Pensions, January 2024

Financial Times, August 2023 

iNews, August 2023

This is Money, July 2023

FT Adviser, September 2022

FT Adviser, November 2022

Partners with some of the UK’s most respected brands

Retirement Line is proud to be appointed to arrange annuities for employees, customers and pension scheme members of a number of respected UK companies.

Supporting the Retirement Living Standards

Retirement Line is pleased to support and sponsor the Retirement Living Standards. An initiative by the Pensions and Lifetime Savings Association and Loughborough University, this develops standards used by over 25 leading advice firms, providers and other organisations when communicating with the public about income needs in retirement. 

As a Friend of the Retirement Living Standards, we help fund ongoing research to ensure the standards remain up to date and relevant.

Congratulations to Mark Ormston - a pensions ‘Rising Star’

The Professional Pensions Rising Star Awards “celebrate the emerging talent in pensions, recognising our industry's future leaders as well as the organisations that are developing and nurturing the talent”.

We are delighted that Mark Ormston, Retirement Line’s Director of Propositions and Corporate Partnerships, won the 2023 Rising Star Award. The award recognised Mark’s tireless work on industry bodies, contribution as a speaker at industry events, appearances on podcasts including for V-FM Pensions, Pensions Expert, FT Adviser and Hymans Robertson, and author of guest articles for FT Adviser.

Speak to an Annuity Specialist today

Are you over 55 and have 'defined contribution' personal or workplace pension savings? If so, Retirement Line can explain your income options and provide you with annuity quotes from leading providers. 

For a free, no-obligation annuity quote, try our free annuity calculator, call us on 0800 652 1316 or email us at info@retirementline.co.uk. 

Click here for your free, no-obligation annuity quote