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Send requestKim’s role at Retirement Line is the latest in over a decade within the financial industry. She previously held a senior role for a company specialising in foreign exchange, where she was honoured as Customer Service Champion of the Year in 2024. That award reflected her compassionate approach to work, always placing the customer at the heart of everything she does.
Kim explains why she embraced the opportunity to join Retirement Line: “I relished the prospect of putting my love for helping people to use here. I fully appreciate that navigating retirement options can feel overwhelming, and I enjoy helping customers make informed decisions during this important stage of life. Helping people to enjoy their retirement savings gives me a profound sense of pride and brings purpose to my day.”
“I found that from the moment I arrived, I instantly felt at ease. You couldn’t wish to meet a friendlier group of people, and everyone is eager to support and encourage each other. It’s such a refreshing and uplifting environment.”
Outside of work, Kim enjoys spending time with her husband and two young sons, whether it’s running through puddles in the woods or visiting local skate parks. She is also passionate about maintaining both her physical and mental wellbeing, with cold water swimming and yoga among her favourite activities.
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