Five-star annuity service: Retirement Line continues to shine

06 November 2024

Thanks to our wonderful customers, Retirement Line now has over 3,500 Trustpilot reviews – and we’re extremely proud to maintain our maximum five-star rating.

It’s clear that 2024 is shaping up to be another fantastic year for Retirement Line in terms of reviews left by our customers on Trustpilot. It continues a long history of positive reviews - we are Trustpilot’s #1 firm in their pension fund category and now have over 3,500 five-star reviews. 

We love hearing how our Annuity Specialists have helped our clients get the maximum income for their retirement, and how our service has made a difference. These reviews not only motivate our team, they also help future customers understand what we as a company are all about. 

We’re dedicated to maintaining the high standards our customers deserve and expect, and these positive reviews drive us to keep improving every step of the way. Take a look below at what some of our customers have said about their experiences with us this year.

Earlier this month, Simon wrote:

“A surprisingly straightforward and smooth process to get my tax-free cash and annuity. My advisor Josie and the administrator Sabrina made everything simple and explained the complexities of everything really clearly. I was astonished how much Retirement Line's "purchasing power" was able to boost my income compared with any of the quotes I got direct from providers. Highly recommended.”

Many of our clients are surprised at how well informed they feel throughout the process and how our Annuity Specialists take care of everything for them, as Julie explained in her review in September:

“Great service from start to finish. Always replied to my emails very quickly, kept me up to date on progress, and gave the best annuity rates, plus let me know as soon as any better rates became available. Took control of contacting my pension provider and annuity provider meaning I could leave everything to them. Thank you millions Rick and Terry !”

Also in September, Ross wrote about how much he liked the personal approach we take:

“This is the second pension that Danny Page and Terry Finch have arranged for me and what a pleasure it has been on both occasions. No robotic conversations here, proper people who actually listen to what you're saying to them. A breath of fresh air in this day and age. Great company to deal with.”

In one of the 54 reviews left in August alone (all of which gave the maximum five-star rating) reviewer JBo was particularly pleased with the speed of service:

“The process from application via third party was completed in 16 days. I received an email from Just a few days after commencement, and paperwork providing all information arrived promptly confirming financial details. Very smooth [and] reassuring, as taking a pension is an important decision.”

Meanwhile, Rod emphasised the importance of being given all the time he needed to make his important decision:

“Denise Hyland and Jasmine Cahill were most helpful… never pressured me and always cheerful and helpful on the blower providing figures on multiple occasions as I ummed and aahed due to my personal situation. Was very pleased with how everything was handled and made as painless for me as possible. Thanks Retirement Line.”

Another happy customer, Kevin, remarked on the expertise of our highly trained team. In his review entitled “A great service” he wrote:

“I needed help to convert a small pension pot into a suitable monthly income annuity. Retirement Line proved to be the perfect choice. They were knowledgeable, responsive and very efficient. Special thanks to both George and Jasmine.”    

Care to read through our reviews?

You can browse through over 3,000 customer reviews on the Retirement Line Trustpilot page.

If you are considering turning your pension savings into an annuity for a guaranteed retirement income, our friendly annuity specialists are here to help you. We compare quotes from all the top annuity providers on your behalf, to help you get the best annuity rate and the highest income for your retirement. Call our annuity specialists free on 0800 652 1316, or email us at info@retirementline.co.uk.