John’s career before joining our Annuity Guidance Team was varied, but a common thread throughout was working in customer-focused roles within financial services and related sectors. During his time in the insurance, debt management and utilities industries, he developed a passion for helping people who needed expert support. That passion led to operational management positions, and he also gained extensive compliance experience that is a valuable asset in his role at Retirement Line.
His outgoing personality and wealth of customer-facing experience now help John support people as they navigate important retirement income decisions. It’s a role he has embraced from day one, and he particularly enjoys building strong relationships with customers. He also values the friendly and supportive culture at Retirement Line, which he believes helps him and his colleagues deliver great service and outcomes for our customers.
Outside of work, John’s two biggest passions are football and family. He played football at semi-professional and county level, has been an active qualified coach for 20+ years, and now coaches a local women’s team. When he’s not on the football pitch, you’ll most likely find John spending quality time with his two children.
